Privacy Policy for Aura Design Co.
Aura Design Co. ("our site", "this service", "we", "us", or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our online platform, engage with our services, or otherwise interact with us.
1. Information We Collect
We collect various types of information to provide and improve our creative and design services. This may include:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you inquire about our services, request a quote, engage us for a project, or subscribe to our newsletters. Examples include your name, email address, phone number, and postal address.
- Project-Related Information: Details pertaining to your design projects, brand identity requirements, web design specifications, interior design preferences, and any content or assets you provide for the completion of our services.
- Usage Data: Information automatically collected when you access or use our online platform. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
2. How We Use Your Information
Aura Design Co. uses the collected data for various purposes, including:
- To provide and maintain our services, including Brand Identity Development, Graphic Design, Web Design & UI/UX, Interior Design Consultancy, Illustration & Digital Art, and Print Media Design.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer support.
- To gather analysis or valuable information so that we can improve our services.
- To monitor the usage of our online platform.
- To detect, prevent, and address technical issues.
- To communicate with you regarding your projects, invoices, and other service-related matters.
3. Disclosure of Your Information
Aura Design Co. may disclose your personal information in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Aura Design Co.
- Prevent or investigate possible wrongdoing in connection with our services.
- Protect the personal safety of users of our online platform or the public.
- Protect against legal liability.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except to trusted third parties who assist us in operating our online platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
4. Security of Data
The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5. Your Data Protection Rights (GDPR and Australian Privacy Principles)
Depending on your location, you may have the following data protection rights:
- The Right to Access: You have the right to request copies of your personal data held by us.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
6. Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our online platform, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Aura Design Co.
387 Flinders Lane, Suite 601
Melbourne, VIC, 3000
Australia